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0;transform:translate(-105%)}.primary-shell__sidebar[data-open=true]{visibility:visible;transition-delay:0s;transform:translate(0)}.primary-shell__mobile-header{justify-content:space-between;align-items:center;gap:var(--ui-space-5);min-height:64px;padding:var(--ui-space-5) var(--ui-space-7);border-bottom:1px solid var(--ui-color-border);display:flex}.primary-shell__mobile-header>div{min-width:0;display:grid}.primary-shell__mobile-header span{color:var(--ui-color-text-muted);font-size:var(--ui-font-size-caption)}.primary-shell__backdrop{z-index:var(--shell-layer-backdrop);visibility:hidden;opacity:0;pointer-events:none;background:#00000085;border:0;width:100%;min-height:0;padding:0;transition:opacity .18s,visibility 0s linear .18s;display:block;position:fixed;inset:0}.primary-shell[data-drawer-open=true] .primary-shell__backdrop{visibility:visible;opacity:1;pointer-events:auto;transition-delay:0s}.primary-shell__collapse{display:none}.primary-shell.is-collapsed .primary-shell__navigation{padding:var(--ui-space-7) var(--ui-space-5)}.primary-shell.is-collapsed .primary-shell__navigation h2,.primary-shell.is-collapsed .primary-shell__nav-label,.primary-shell.is-collapsed .primary-shell__sidebar-footer .shell-logout{display:initial}.primary-shell.is-collapsed .primary-shell__navigation a{min-height:var(--ui-control-height);justify-content:flex-start;gap:var(--ui-space-4);padding:var(--ui-space-3) var(--ui-space-4);display:flex}}@media (max-width:700px){.shell-brand__mark{width:40px;height:40px}.shell-brand__logo--light,.shell-brand__logo--dark,[data-theme=dark] .shell-brand__logo--dark{display:none}.shell-brand__logo--compact,[data-theme=dark] .shell-brand__logo--compact{width:34px;height:34px;display:block}.shell-brand__copy>span{display:none}.primary-shell__topbar,.support-shell__topbar,.primary-shell__brand-rail,.primary-shell.is-collapsed .primary-shell__brand-rail{gap:var(--ui-space-3)}.primary-shell__utilities{padding-right:var(--ui-page-gutter)}.support-shell__topbar{flex-wrap:wrap;align-items:flex-start}.support-shell__utilities{margin-left:auto}.support-shell__utilities .shell-logout__button{padding-inline:var(--ui-space-4)}.shell-preview__header,.shell-preview__facts div{flex-direction:column;align-items:flex-start}.shell-preview__grid{grid-template-columns:1fr}.shell-toast-region--reminders{right:var(--ui-page-gutter);left:var(--ui-page-gutter);width:auto;bottom:calc(var(--ui-page-gutter) + 9rem);width:auto;margin:0 var(--ui-page-gutter) var(--ui-space-4);position:relative;inset:auto}.technician-shell__brand small{display:none}}@media (max-width:520px){.primary-shell__sidebar{width:min(320px,100vw - 28px)}.shell-notifications__panel{top:calc(var(--shell-header-height) - var(--ui-space-2));right:var(--ui-page-gutter);left:var(--ui-page-gutter);width:auto;position:fixed}.technician-shell__actions .shell-theme-toggle{display:none}}@media (prefers-reduced-motion:reduce){.shell-skip-link,.shell-theme-toggle__track,.shell-theme-toggle__thumb,.primary-shell__sidebar,.primary-shell__backdrop{transition-duration:.001ms}}.softphone{z-index:12;width:100%;min-width:0;padding:0 var(--ui-space-5) var(--ui-space-4);position:relative}.softphone__launcher{width:100%;min-height:var(--ui-control-height);justify-content:flex-start;align-items:center;gap:var(--ui-space-4);padding:var(--ui-space-3) var(--ui-space-4);border-radius:var(--ui-radius-control);color:var(--ui-color-text-muted-strong);font:inherit;text-align:left;box-shadow:none;cursor:pointer;background:0 0;border:1px solid #0000;font-weight:650;line-height:normal;text-decoration:none;transition:none;display:flex}.softphone__launcher>span:not([class]){display:contents}.softphone__launcher:hover{border-color:var(--ui-color-border);color:var(--ui-color-text);background:var(--ui-color-surface-muted)}.softphone__status{color:var(--ui-color-text-muted);font-size:var(--ui-font-size-caption);white-space:nowrap;margin-left:auto;font-weight:700}.softphone[data-phone-state=ready] .softphone__status{color:var(--ui-color-success)}.softphone[data-phone-state=ringing] .softphone__launcher{border-color:color-mix(in srgb, var(--ui-color-success) 42%, transparent);background:color-mix(in srgb, var(--ui-color-success) 16%, transparent);animation:1s ease-in-out infinite react-phone-ring}.primary-shell.is-collapsed .softphone{padding-inline:var(--ui-space-3)}.primary-shell.is-collapsed .softphone__launcher{min-height:var(--ui-control-height-touch);padding-inline:var(--ui-space-2);justify-content:center;align-items:center;gap:0;display:flex}.primary-shell.is-collapsed .softphone__launcher-label,.primary-shell.is-collapsed .softphone__status{display:none}.softphone__panel{z-index:var(--shell-layer-popover);bottom:var(--ui-space-7);left:calc(var(--shell-sidebar-width) + var(--ui-space-7));width:min(390px, calc(100vw - 2 * var(--ui-space-7)));max-height:min(760px, calc(100dvh - 2 * var(--ui-space-7)));gap:var(--ui-space-5);padding:var(--ui-space-7);border:1px solid var(--ui-color-border-strong);border-radius:var(--ui-radius);color:var(--ui-color-text);background:var(--ui-color-surface-raised);box-shadow:var(--ui-shadow-overlay);display:grid;position:fixed;overflow:auto}.primary-shell.is-collapsed .softphone__panel{left:calc(var(--shell-sidebar-collapsed-width) + var(--ui-space-7))}.softphone__header,.softphone__identity,.softphone__field,.softphone__list-row>div{display:flex}.softphone__header{justify-content:space-between;align-items:flex-start;gap:var(--ui-space-5)}.softphone__identity,.softphone__field,.softphone__list-row>div{gap:var(--ui-space-1);flex-direction:column;min-width:0}.softphone__identity>span,.softphone__client,.softphone__field>span,.softphone__section-title>span,.softphone__empty{color:var(--ui-color-text-muted);font-size:var(--ui-font-size-secondary)}.softphone__caller{min-height:1.5rem;font-size:var(--ui-font-size-subsection);font-weight:750}.softphone__keypad{gap:var(--ui-space-2);grid-template-columns:repeat(3,minmax(0,1fr));display:grid}.softphone__keypad .ui-button{min-height:var(--ui-control-height-touch);font-size:var(--ui-font-size-subsection)}.softphone__actions{gap:var(--ui-space-2);grid-template-columns:repeat(2,minmax(0,1fr));display:grid}.softphone__actions .ui-button{width:100%}.softphone__dnd[aria-pressed=true]{border-color:var(--ui-color-danger);color:var(--ui-color-primary-text);background:var(--ui-color-danger)}.softphone__dnd[data-state=updating]{border-color:var(--ui-color-warning);color:var(--ui-color-primary-text);background:var(--ui-color-warning)}.softphone__section{gap:var(--ui-space-3);padding-top:var(--ui-space-5);border-top:1px solid var(--ui-color-border);display:grid}.softphone__section-title,.softphone__list-row{justify-content:space-between;align-items:center;gap:var(--ui-space-4);display:flex}.softphone__section-title{min-height:var(--ui-control-height-compact)}.softphone__list{gap:var(--ui-space-2);max-height:12rem;display:grid;overflow-y:auto}.softphone__list-row{min-height:46px;padding:var(--ui-space-3) var(--ui-space-4);border-radius:var(--ui-radius-control);background:var(--ui-color-surface-muted)}.softphone__list-row>div{overflow:hidden}.softphone__list-row strong,.softphone__list-row span{text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.softphone__list-row span{color:var(--ui-color-text-muted);font-size:var(--ui-font-size-caption)}.phone-presence:before{width:8px;height:8px;margin-right:var(--ui-space-2);background:var(--ui-color-text-muted);content:"";border-radius:999px;display:inline-block}.phone-presence--available:before{background:var(--ui-color-success)}.phone-presence--in-call:before,.phone-presence--ringing:before{background:var(--ui-color-info)}.phone-presence--dnd:before{background:var(--ui-color-danger)}.phone-presence--updating:before{background:var(--ui-color-warning)}.softphone__error{min-height:1.25rem;color:var(--ui-color-danger);font-size:var(--ui-font-size-secondary)}.softphone__audio{display:none}@keyframes react-phone-ring{0%,to{transform:rotate(0)}25%{transform:rotate(-1deg)}75%{transform:rotate(1deg)}}@media (max-width:960px){.primary-shell.is-collapsed .softphone{padding-inline:var(--ui-space-5)}.primary-shell.is-collapsed .softphone__launcher{min-height:var(--ui-control-height);justify-items:initial;gap:var(--ui-space-4);padding-inline:var(--ui-space-4);display:flex}.primary-shell.is-collapsed .softphone__launcher-label,.primary-shell.is-collapsed .softphone__status{display:initial}.softphone__panel,.primary-shell.is-collapsed .softphone__panel{right:var(--ui-page-gutter);bottom:var(--ui-page-gutter);left:var(--ui-page-gutter);width:auto;max-height:calc(100dvh - 2 * var(--ui-page-gutter))}}@media (max-width:520px){.softphone__panel,.primary-shell.is-collapsed .softphone__panel{padding:var(--ui-space-5)}}@media (prefers-reduced-motion:reduce){.softphone[data-phone-state=ringing] .softphone__launcher{animation:none}}