/* Echo UI ticket list, creation and detail compositions. */
/* Tickets feed module */
.tickets-layout {
  display: flex;
  align-items: flex-start;
  gap: 12px;
}

.tickets-main {
  flex: 1 1 720px;
  min-width: 320px;
}

.tickets-toolbar {
  min-height: 42px;
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
  margin-bottom: 8px;
}

.tickets-toolbar-start,
.tickets-toolbar-controls {
  display: flex;
  align-items: center;
  gap: 8px;
  flex-wrap: wrap;
}

.tickets-toolbar-controls {
  justify-content: flex-end;
}

.tickets-toolbar-checkbox {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  margin: 0;
  flex: 0 0 auto;
}

.tickets-aside {
  flex: 0 0 300px;
  position: sticky;
  top: 84px;
  align-self: flex-start;
}

.tickets-aside .tickets-filter-card {
  position: static;
  top: auto;
  margin-top: 0;
}

.tickets-layout-has-toolbar .tickets-aside .tickets-filter-card {
  margin-top: 50px;
}

.tickets-aside #tickets_pagination {
  position: static;
  bottom: auto;
  z-index: auto;
}

.tickets-aside #tickets_pagination .ui-card {
  margin-bottom: 0;
}

.filters .ui-row {
  gap: 8px;
  padding: 1px 0 3px;
}

.filters .ui-row > div {
  padding: 1px 0;
}

.orders-filter-row {
  align-items: flex-end;
}

.orders-filter-row > .orders-area-field {
  flex: 0 1 420px;
  max-width: 420px;
}

.orders-filter-row > .orders-filter-actions {
  flex: 0 0 auto;
}

.orders-filter-actions {
  align-items: center;
  flex-wrap: nowrap;
}

.orders-filter-actions .ui-pill {
  margin-top: 0;
}

@media (max-width: 700px) {
  .orders-filter-row > .orders-area-field {
    flex: 1 1 100%;
    max-width: none;
  }

  .orders-filter-row > .orders-filter-actions {
    flex: 1 1 100%;
  }

  .orders-filter-actions {
    flex-wrap: wrap;
  }
}

.filters .u-text-right {
  padding-top: 0;
  margin-top: 2px;
}

.filters label {
  margin: 0;
}

.filters input,
.filters select {
  min-height: var(--ui-control-height);
  padding: var(--ui-control-padding);
  font-size: var(--ui-font-size-control);
}

.audit-filter-form input,
.audit-filter-form select {
  min-height: var(--ui-control-height-compact);
  padding: var(--ui-control-padding-compact);
  font-size: var(--ui-font-size-control);
}

.audit-filter-form button {
  min-height: var(--ui-control-height-compact);
  padding: var(--ui-control-padding-compact);
  font-size: var(--ui-font-size-button);
}

.audit-filter-card .ui-help {
  font-size: var(--ui-font-size-caption);
}

.filters .filter-item {
  border: 1px solid var(--ui-color-border);
  border-radius: 10px;
  padding: 7px;
}

.filters .filter-item > label {
  display: block;
  margin-bottom: 6px;
}

.filters .filter-item-header {
  margin-bottom: 6px;
}

.filters .filter-toggle-label {
  border: 0;
  background: transparent;
  padding: 0;
  margin: 0;
  width: 100%;
  text-align: left;
  cursor: pointer;
  color: var(--ui-color-text-muted);
  font-size: var(--ui-font-size-secondary);
}

.filters .filter-toggle-label::after {
  content: " \25be";
}

.filters .filter-item.filter-item-collapsed .filter-toggle-label::after {
  content: " \25b8";
}

.filters .filter-item-control {
  display: block;
}

.filters .filter-item.filter-item-collapsed .filter-item-control {
  display: none;
}

.filters .filter-ticket-ref-section {
  border: 1px solid var(--ui-color-border-strong);
  border-radius: 10px;
  padding: 7px;
  margin-bottom: 7px;
  background: rgba(15, 23, 42, 0.03);
}

.filters .ticket-search-include {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  margin-top: 8px;
  font-size: var(--ui-font-size-secondary);
  cursor: pointer;
}

.filters .ticket-search-include input[type="checkbox"] {
  min-height: auto;
  width: 14px;
  height: 14px;
  margin: 0;
  padding: 0;
}

.filters .ticket-search-controlled.search-controls-disabled {
  opacity: 1;
}

.filters .ticket-search-controlled.search-controls-disabled .filter-toggle-label,
.filters .ticket-search-controlled.search-controls-disabled label,
.filters .ticket-search-controlled.search-controls-disabled .ui-help {
  color: var(--ui-color-text-muted);
}

.filters .ticket-search-controlled.search-controls-disabled input,
.filters .ticket-search-controlled.search-controls-disabled select,
.filters .ticket-search-controlled.search-controls-disabled button {
  color: var(--ui-color-text-muted);
  background: var(--ui-color-surface-muted);
  border-color: var(--ui-color-border);
}

.filters .filter-item.filter-item-disabled {
  background: rgba(15, 23, 42, 0.03);
}

.filters .filter-item.filter-item-disabled .filter-toggle-label {
  cursor: not-allowed;
}

.filters .filter-item.filter-item-disabled input,
.filters .filter-item.filter-item-disabled select,
.filters .filter-item.filter-item-disabled button {
  pointer-events: none;
}

.tickets-filter-card {
  padding: 4px;
  height: auto;
  overflow: visible;
}

.tickets-filter-card .ui-split {
  margin-bottom: 2px;
}

.tickets-filter-card h3 {
  margin: 0 0 2px;
  font-size: var(--ui-font-size-body);
}

.tickets-filter-card .ui-help {
  margin-bottom: 2px;
  font-size: var(--ui-font-size-caption);
}

.tickets-main .ui-list-item {
  padding: 9px 11px;
  margin-bottom: 7px;
}

.tickets-main .ui-list-item .ui-help {
  font-size: var(--ui-font-size-secondary);
}

.tickets-main .ui-list-item .ui-title--subsection {
  font-size: var(--ui-font-size-subsection);
}

.tickets-main .ui-list-item .ui-split {
  gap: 8px;
}

.bulk-actions {
  display: none;
  padding: 10px 12px;
  margin-bottom: 8px;
}

body.selection-enabled .bulk-actions {
  display: block;
}

.bulk-actions .ui-help {
  font-size: var(--ui-font-size-secondary);
}

[data-tickets-my-root] .ui-toast {
  position: fixed;
  right: 24px;
  bottom: 24px;
  background: var(--ui-color-surface);
  border: 1px solid var(--ui-color-border-strong);
  box-shadow: var(--ui-shadow-overlay);
  padding: 12px 14px;
  border-radius: 12px;
  font-size: var(--ui-font-size-secondary);
  z-index: 100;
  transition: transform .2s ease, opacity .2s ease;
}

.toast-hidden {
  opacity: 0;
  transform: translateY(8px);
  pointer-events: none;
}

.toast-error {
  border-color: rgba(239, 68, 68, .4);
}

.toast-success {
  border-color: rgba(16, 185, 129, .4);
}

.ticket-select {
  width: 28px;
}

.tickets-main .ui-list-item .ticket-list-row {
  display: grid;
  grid-template-columns: 1fr auto;
  align-items: flex-start;
  gap: 12px;
}

.tickets-main .ui-list-item .ticket-list-row-selectable {
  grid-template-columns: 28px 1fr auto;
}

.tickets-main .ui-list-item .ticket-actions {
  justify-self: end;
}

.tickets-main .ui-list-item .ui-title--subsection {
  line-height: var(--ui-line-height-snug);
}

.tickets-main .ticket-meta-row {
  gap: 10px;
}

.tickets-main .ticket-readonly-value {
  min-width: 110px;
}

.tickets-main .ticket-readonly-status {
  min-width: 90px;
}

.ticket-status-select-readonly:disabled {
  opacity: 1;
  cursor: not-allowed;
  color: rgba(148, 163, 184, 0.95);
  background: rgba(148, 163, 184, 0.14);
  border-color: rgba(148, 163, 184, 0.35);
}

body[data-theme="dark"] .ticket-status-select-readonly:disabled,
[data-theme="dark"] .ticket-status-select-readonly:disabled {
  color: rgba(148, 163, 184, 0.95);
  background: rgba(100, 116, 139, 0.22);
  border-color: rgba(148, 163, 184, 0.35);
}

body.selection-disabled .ticket-select input {
  visibility: hidden;
  pointer-events: none;
}

/* Ticket creation module */
#ticket_type_controls .ui-pill {
  font-size: var(--ui-font-size-caption);
  padding: 4px 8px;
  margin: 0;
  cursor: pointer;
  user-select: none;
}

#ticket_type_controls input[type="radio"] {
  display: none;
}

#ticket_type_controls .pill-option.active {
  color: var(--ui-color-text);
  border-color: rgba(var(--ui-primary-rgb), .55);
  background: rgba(var(--ui-primary-rgb), .12);
  box-shadow: var(--ui-shadow-surface);
}

@media (max-width: 980px) {
  .dash-grid {
    grid-template-columns: 1fr;
  }

  .tickets-layout {
    flex-direction: column;
  }

  .tickets-main {
    min-width: 100%;
  }

  .tickets-toolbar {
    flex-direction: column;
    align-items: stretch;
  }

  .tickets-toolbar-controls {
    justify-content: flex-start;
  }

  .tickets-aside {
    flex: 1 1 auto;
    width: 100%;
    position: static;
    top: auto;
  }

  .tickets-aside .tickets-filter-card {
    position: static;
    top: auto;
    margin-top: 0;
  }

  .tickets-aside #tickets_pagination {
    position: static;
    bottom: auto;
    z-index: auto;
  }
}

@media (max-width: 700px) {
  .dash-stats {
    grid-template-columns: 1fr;
  }
}

@media (min-width: 900px) {
  .tickets-layout { gap: var(--ui-space-7); }
  .tickets-aside { flex-basis: 280px; top: 90px; }
  .tickets-main .ui-list-item .ui-split { grid-template-columns: 26px 1fr auto; gap: var(--ui-space-5); }
  .ticket-select { width: 26px; }
}

.ticket-title-editor{
  margin-bottom: 6px;
}

.ticket-title-display{
  border: 0;
  background: transparent;
  color: var(--ui-color-text);
  padding: 0;
  min-height: 0;
  border-radius: 0;
  font: inherit;
  font-family: var(--ui-font-heading);
  font-size: inherit;
  font-weight: var(--ui-font-weight-bold);
  letter-spacing: var(--ui-letter-spacing-heading);
  line-height: var(--ui-line-height-tight);
  cursor: text;
  text-align: left;
}

.ticket-title-display:hover,
.ticket-title-display:focus{
  border: 0;
  background: transparent;
  color: var(--ui-color-primary);
  box-shadow: none;
  outline: none;
}

.ticket-title-form{
  margin: 0;
}

.ticket-title-form .ui-control--compact{
  min-width: 280px;
}

/* Extracted from ticket_detail.html */
.ticket-detail-page {
  --page-pad: 12px;
  overflow: hidden;
}

.ticket-detail-page .page-shell {
  display: flex;
  flex-direction: column;
  height: 100vh;
  height: 100dvh;
  overflow: hidden;
}

.ticket-detail-page .page {
  flex: 1 1 auto;
  height: auto;
  min-height: 0;
  overflow: hidden;
  padding-bottom: var(--page-pad);
  display: flex;
  flex-direction: column;
  gap: 12px;
}

.ticket-detail-page .ticket-detail-shell {
  flex: 1 1 auto;
  height: 100%;
  min-height: 0;
}

.ticket-detail-page .ticket-linked-client-shell {
  flex: 0 0 auto;
  margin-bottom: 0;
}

.ticket-detail-page .ticket-linked-client-actions {
  display: flex;
  flex-direction: column;
  align-items: flex-end;
  gap: 8px;
}

.ticket-detail-page .ticket-detail-shell .ui-sidebar-layout {
  height: 100%;
}

.ticket-detail-page .ticket-detail-shell .ui-sidebar-layout__main,
.ticket-detail-page .ticket-detail-shell .ui-sidebar-layout__aside {
  height: 100%;
  min-height: 0;
  overflow: hidden;
}

.ticket-detail-page .ticket-settings-card {
  height: 100%;
  display: flex;
  flex-direction: column;
  overflow-y: auto;
}

.ticket-detail-page .ticket-settings-card label {
  font-size: var(--ui-font-size-secondary);
}

.ticket-detail-page .ticket-settings-card input,
.ticket-detail-page .ticket-settings-card select {
  font-size: var(--ui-font-size-control);
  min-height: var(--ui-control-height-compact);
  padding: var(--ui-control-padding-compact);
}

.ticket-detail-page .ticket-detail-card {
  height: 100%;
  min-height: 0;
  display: flex;
  flex-direction: column;
}

.ticket-detail-page .ticket-detail-top-actions {
  flex: 0 0 auto;
  margin-bottom: 10px;
}

.ticket-detail-page .ticket-timeline {
  flex: 1 1 auto;
  min-height: 0;
  overflow-y: auto;
  padding-right: 6px;
}

.ticket-detail-page .ticket-comment-box {
  border-top: 1px solid rgba(18, 24, 38, .08);
  padding-top: 12px;
  margin-top: 12px;
}

.ticket-detail-page .comment-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 10px;
  margin-bottom: 8px;
}

.ticket-detail-page .comment-header-meta {
  display: inline-flex;
  align-items: center;
  gap: 8px;
  margin-left: auto;
}

.ticket-detail-page .ticket-timeline .comment {
  border-bottom: 0;
  padding: 0;
  margin: 8px 0;
}

.ticket-detail-page .ticket-timeline .comment-message {
  max-width: 100%;
  border: 1px solid rgba(18, 24, 38, .14);
  border-radius: 12px;
  padding: 10px 12px;
  margin: 0;
  width: 100%;
  box-sizing: border-box;
}

.ticket-detail-page .ticket-timeline .comment-message .comment-media-list {
  margin-top: 8px;
  padding-top: 8px;
  border-top: 1px solid rgba(18, 24, 38, .12);
}

.ticket-detail-page .ticket-timeline .comment-agent-reply {
  margin-left: 0;
  margin-right: 0;
  background: rgba(22, 163, 74, .08);
  border-color: rgba(22, 163, 74, .35);
}

.ticket-detail-page .ticket-timeline .comment-client-reply {
  margin-left: 0;
  margin-right: 0;
  background: rgba(37, 99, 235, .08);
  border-color: rgba(37, 99, 235, .30);
}

.ticket-detail-page .ticket-timeline .comment-meta {
  display: flex;
  align-items: center;
  flex-wrap: wrap;
  gap: 8px;
  margin-bottom: 6px;
  font-size: var(--ui-font-size-secondary);
}

.ticket-detail-page .ticket-timeline .comment-receipt {
  margin-top: 6px;
  font-size: var(--ui-font-size-secondary);
  text-align: right;
}

.ticket-detail-page .ticket-typing-status {
  min-width: 46px;
  min-height: 30px;
}

.ticket-detail-page .ticket-typing-status[hidden] {
  display: none;
}

.ticket-detail-page .typing-indicator {
  display: inline-flex;
  align-items: center;
  gap: 4px;
  min-height: 28px;
  padding: 7px 10px;
  border: 1px solid var(--ui-color-border);
  border-radius: 999px;
  background: var(--ui-color-surface-raised);
  box-shadow: var(--ui-shadow-sm);
}

.ticket-detail-page .typing-indicator span {
  width: 6px;
  height: 6px;
  border-radius: 50%;
  background: var(--ui-color-info);
  opacity: .35;
  animation: ticket-typing-dot 1.15s ease-in-out infinite;
}

.ticket-detail-page .typing-indicator span:nth-child(2) {
  animation-delay: .16s;
}

.ticket-detail-page .typing-indicator span:nth-child(3) {
  animation-delay: .32s;
}

@keyframes ticket-typing-dot {
  0%, 80%, 100% {
    transform: translateY(0);
    opacity: .35;
  }
  40% {
    transform: translateY(-3px);
    opacity: 1;
  }
}

.ticket-detail-page .ticket-timeline .comment-agent-reply .ui-badge {
  border-color: rgba(22, 163, 74, .4);
  background: rgba(22, 163, 74, .12);
  color: #0f5132;
}

.ticket-detail-page .ticket-timeline .comment-client-reply .ui-badge {
  border-color: rgba(37, 99, 235, .35);
  background: rgba(37, 99, 235, .12);
  color: #1e3a8a;
}

.ticket-detail-page .ticket-timeline .comment-internal-note {
  max-width: 100%;
  border: 1px dashed rgba(18, 24, 38, .22);
  border-radius: 10px;
  padding: 8px 10px;
  background: rgba(18, 24, 38, .03);
  opacity: 1;
  font-size: var(--ui-font-size-table);
  line-height: var(--ui-line-height-normal);
}

.ticket-detail-page .ticket-timeline .comment-manual-note {
  border-style: solid;
  border-color: rgba(217, 119, 6, .38);
  background: rgba(251, 191, 36, .14);
}

.ticket-detail-page .ticket-timeline .comment-manual-note .ui-badge {
  border-color: rgba(217, 119, 6, .42);
  background: rgba(251, 191, 36, .18);
  color: #92400e;
}

.ticket-detail-page .ticket-timeline .comment-internal-note .comment-meta {
  margin-bottom: 4px;
}

.ticket-detail-page .ticket-timeline .comment-internal-note .comment-text {
  margin-top: 0;
  line-height: var(--ui-line-height-normal);
}

.ticket-detail-page .ticket-comment-flash {
  animation: ticketCommentFlash 2.4s ease;
}

.ticket-detail-page .ticket-mention-hint {
  margin-top: 6px;
  margin-bottom: 8px;
}

.ticket-detail-page .ticket-mention-chip {
  display: inline-flex;
  align-items: center;
  gap: 4px;
  padding: 1px 8px;
  margin: 0 1px;
  border: 1px solid rgba(var(--ui-primary-rgb), .22);
  border-radius: 999px;
  background: rgba(var(--ui-primary-rgb), .08);
  color: var(--ui-color-primary);
  font-weight: var(--ui-font-weight-bold);
  line-height: var(--ui-line-height-normal);
}

.ticket-detail-page .ticket-mention-chip.is-actionable {
  cursor: pointer;
  list-style: none;
}

.ticket-detail-page .ticket-mention-chip.is-actionable::-webkit-details-marker,
.ticket-detail-page .ticket-mention-chip.is-actionable::marker {
  display: none;
  content: "";
}

.ticket-detail-page .ticket-mention-reminder {
  display: inline-block;
  margin: 0 2px;
}

.ticket-detail-page .ticket-mention-reminder[open] {
  display: inline-flex;
  flex-direction: column;
  gap: 8px;
  vertical-align: middle;
}

.ticket-detail-page .ticket-mention-reminder-form {
  display: flex;
  align-items: end;
  gap: 8px;
  flex-wrap: wrap;
  margin-top: 8px;
  padding: 10px 12px;
  border: 1px solid var(--ui-color-border);
  border-radius: 10px;
  background: var(--ui-color-surface-raised);
  font-style: normal;
}

.ticket-detail-page .ticket-mention-menu {
  display: flex;
  flex-direction: column;
  gap: 4px;
  margin-bottom: 8px;
  max-height: 220px;
  overflow-y: auto;
  padding: 8px;
  border: 1px solid var(--ui-color-border-strong);
  border-radius: 10px;
  background: var(--ui-color-surface);
  box-shadow: var(--ui-shadow-surface);
}

.ticket-detail-page .ticket-mention-menu.hidden,
.ticket-detail-page .ticket-mention-menu[hidden] {
  display: none;
}

.ticket-detail-page .ticket-mention-option {
  width: 100%;
  border: 1px solid transparent;
  border-radius: 8px;
  background: transparent;
  color: var(--ui-color-text);
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 10px;
  padding: 8px 10px;
}

.ticket-detail-page .ticket-mention-option:hover,
.ticket-detail-page .ticket-mention-option.is-active {
  border-color: rgba(var(--ui-primary-rgb), .28);
  background: rgba(var(--ui-primary-rgb), .08);
}

.ticket-detail-page .ticket-mention-option-user {
  font-weight: var(--ui-font-weight-semibold);
}

@keyframes ticketCommentFlash {
  0% {
    box-shadow: 0 0 0 0 rgba(var(--ui-primary-rgb), .26);
    border-color: rgba(var(--ui-primary-rgb), .42);
  }
  100% {
    box-shadow: 0 0 0 0 rgba(var(--ui-primary-rgb), 0);
  }
}

/* Email HTML is rendered inside a sandboxed iframe. The render document reports
   its height with postMessage; this viewport-sized value is the no-script fallback. */
.ticket-detail-page iframe.email-frame {
  width: 100%;
  height: clamp(640px, 72vh, 960px);
  min-height: 0;
  border: 1px solid rgba(18, 24, 38, .08);
  border-radius: 8px;
  background: var(--ui-color-surface);
}

.ticket-detail-page .ticket-email-card {
  gap: 0;
}

.ticket-detail-page .ticket-email-subject {
  margin-top: 4px;
  font-weight: var(--ui-font-weight-semibold);
  overflow-wrap: anywhere;
}

.ticket-detail-page .ticket-email-full {
  margin-top: 8px;
}

.ticket-detail-page iframe.ticket-email-frame {
  margin-top: 8px;
  height: clamp(640px, 72vh, 960px) !important;
  display: block;
}

.ticket-detail-page iframe.email-frame.email-frame-darkmode {
  background: #0f1320;
  border-color: rgba(255, 255, 255, .16);
  filter: invert(1) hue-rotate(180deg);
}